Fields BMW Lakeland Lakeland reviews

1650919851

TJ Brownfield

google

2

**Updated** The service staff is friendly and accommodating and that is why originally gave a 5 star review. However, I am once again only a few days after service with ANOTHER error light. Giving Wesley Chapel BMW a go this time as confidence in Fields has greatly diminished.

1648227366

Robert Legendre

google

Robert - I'm very sorry to hear about how your wife's vehicle was returned and understand why you are upset. I would like to make things right for you. Please give me a call at your convenience so we can discuss this further. Thank you, Jim Megivern - Service Manager - (863) 816-1234

1648231916

3

Im very happy with my wife working with Albert he is always very friendly to helping her. Although we were very disappointed with how filthy her car was getting it back. Her car has never been that filthy. It had black oily looking spots all over hood and trunk down the car. Very upsetting on this..

1651177974

Angel Noble

google

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Mindy and the Fields BMW Lakeland team know they were a big help during your service visit. Thanks for trusting us to get the job done!

1651243068

5

Amazing service and smooth process. I had a broken hose for the coolant. It literally took them 5 hours to repair my car and they even arrange me an UBER. Mindy Hall was always in communication over texts and I felt her commitment to solve my problem and get me back on road in just 8 hours total. Flawless service Fields Lakeland.

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Travis Cossairt

google

Travis, your five-star review made our day! We're thrilled that you had a smooth, enjoyable service experience with us here at Fields BMW Lakeland. We hope to see you again in the future!

1654887401

5

First experience with service all went smoothly and they have a great assortment of snacks while you wait!

1650497229

Force2K Auctions

google

I am sorry to see that you are frustrated. We certainly strive to ensure that our customers feel taken care of, but it's clear that we didn't leave this impression. I regret that we lost your confidence in our work, this is never what we strive for. I'll share these comments with our team so that we continue improving moving forward. If we can do anything else for you, please let us know. Jim Megivern - Service Manager - (863) 816-1234

1650546585

1

I took my car in for a simple oil change on and it turned into a half day ordeal. After the oil change, the Service Due light remained on. I checked in with a service advisor and was told it was due to declining a portion of the recommended maintenance, which included new spark plugs, filter, etc. Once I arrived home I found the iDrive system showing that the oil change was due. I called Fields and asked to speak with the service manager. When I called the receptionist asked who my advisor was but I insisted to speak with the manager. I was transferred over to the advisor instead, who asked that I go back to have the system reset. Note to Fields: if the customer isn't allowed to speak with the manager, they will post a review on Google instead. I drove back, got the system reset, and was on my way after having spent half the day for an oil change. If the mechanic forgot to reset the oil change timer, did they forget to change the oil too? Time will tell I suppose. I am switching dealerships and having maintenance done elsewhere for now on.